Privacy Policy

The controller responsible for the processing of personal data collected through this website is:

Sunny Haven may collect the following personal data when users contact us through the website form, email, telephone or WhatsApp:

• Name
• Email address
• Phone number
• Requested dates
• Accommodation of interest
• Number of guests
• Message or additional information provided by the user
• Any other information voluntarily provided by the user

Sunny Haven may process personal data for the following purposes:

• To respond to contact requests
• To answer questions about accommodation and availability
• To manage direct communication with users
• To follow up on availability requests
• To provide information about Sunny Haven services
• To send promotional communications, offers or news, only when the user has given consent
• To analyse website traffic and improve user experience
• To measure the performance of digital campaigns
• To prevent abuse, spam or misuse of the website
• To comply with legal obligations where applicable

Users may withdraw their consent at any time by contacting info@sunnyhaven.es.

• The user's consent when submitting a contact form or accepting cookies
• The user's consent for receiving promotional communications
• The legitimate interest of Sunny Haven in responding to requests and maintaining basic website security
• Compliance with legal obligations where applicable

Sunny Haven may use the user's email address to send offers, promotions, news or updates about its accommodation services only if the user has expressly consented to receive these communications.

Users may unsubscribe from promotional communications at any time by contacting info@sunnyhaven.es or by using the unsubscribe option included in the communication, when available.

Consent for promotional communications must be separate from the acceptance of the Privacy Policy.

This website may include a direct WhatsApp contact button.

When users contact Sunny Haven through WhatsApp, they understand that the communication takes place through WhatsApp, a service operated by Meta Platforms. The use of WhatsApp is subject to WhatsApp's own terms and privacy policy.

Sunny Haven will use WhatsApp messages only to respond to user requests, provide information, manage communication and follow up on accommodation enquiries.

This website may use the following tools:

• Google Analytics 4
• Meta Pixel
• Microsoft Clarity

Sunny Haven may share data with service providers that help operate the website and digital services, including:

• Website hosting providers
• Email service providers
• Analytics providers
• Advertising and tracking platforms
• Technical support providers
• Communication tools such as WhatsApp

Some technology providers used by this website, including Google, Meta or Microsoft, may process data outside the European Economic Area.

Where this occurs, Sunny Haven will rely on the safeguards provided by those providers, such as standard contractual clauses or other legally recognised transfer mechanisms.

Personal data will be kept only for as long as necessary for the purpose for which it was collected.

Contact requests may be retained for the time necessary to manage the enquiry and possible future communication.

Data used for promotional communications will be kept until the user withdraws consent or requests deletion.

Data required for legal obligations may be kept for the legally required period.

Users have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of their data
• Object to the processing of their data
• Request restriction of processing
• Request data portability where applicable
• Withdraw consent at any time
• File a complaint with the Spanish Data Protection Agency

Users are responsible for ensuring that the personal data they provide is accurate, complete and updated.

This website is not intended to collect data from minors. If a minor provides personal data, the consent of a parent or legal guardian may be required.

Sunny Haven may update this Privacy Policy when necessary to reflect legal, technical or operational changes. The updated version will be published on this website.